Impact of supervision and self-assessment on doctor-patient communication in rural Mexico

This study, reported in the International Journal for Quality in Health Care, examined whether supervision and self-assessment activities can improve doctor-patient communication. The four-month intervention comprised supervision on interpersonal communication and counseling. Assessing six supervisors, 60 new doctors, and 232 primary health care patients at rural health clinics, the evaluation compared control and intervention groups and changes from baseline to post-intervention in both groups. Doctors’ performance improved markedly: Gains in facilitative communication and information-giving were significantly greater in the intervention than the control group. The study concludes that supportive supervision and self-assessment activities reinforced the training, prompted learning, and helped the doctors improve their communication skills.

Kim YM, ME Figueroa, A Martin, R Silva, SF Acosta, M Hurtado, P Richardson, and A Kols, “Impact of supervision and self-assessment on doctor-patient communication in rural Mexico,”  International Journal for Quality in Health Care 14 (2002): 359–367.

Publication Date 
October 2002
Resource Type 
Publications
Peer-reviewed Journal Articles