Jordan Healthcare Accreditation Project (JHAP)
Funded by: US Agency for International Development
Project Duration: 2007 - 2013
Joint Commission International and Abt Associates, Inc. (subcontractors)
URC provided technical assistance to
improve the quality and safety of health care services in hospitals and primary
health care facilities. The project helped to establish and build the capacity
of the Health Care Accreditation Council (HCAC) to develop health care standards, certify health care
professionals, monitor compliance with standards, and award accreditation. The
project’s purpose was to establish a strong system of quality assurance and
accreditation to address changing health needs and to sustain health care
- Established and built the capacity of the HCAC
- Assisted health care facilities to prepare for
- Developed standards for health care services
- Certified health care professionals
- Conducted accreditation surveys
- Established and laid the foundation
for the future governance and sustainability of the national health care accreditation
agency, the Health Care Accreditation Council (HCAC).
- Supported HCAC to earn accreditation of its standards,
its surveyor training program, and the agency itself by the International
Society for Quality in Health Care (ISQua).
- Assisted HCAC to develop strategic, business,
marketing, and human resource plans, as well as comprehensive policies and
procedures, building HCAC’s ability to generate private business and
independently negotiate 12 contracts by the end of the project.
- Established strong political support for HCAC from the
Government of Jordan and the Royal Court.
- Assisted HCAC to organize and hold two regional Quality
Health Care Conferences & Exhibitions under the patronage of His
Majesty, King Abdullah II.
- Increased HCAC’s recognition in the Middle East and
North Africa region as a leader in improving the quality of care.
- Facilitated the development of three editions of
hospital standards; two editions of primary health care and reproductive
health standards; and the first editions of standards for breast imaging,
medical transportation, diabetes mellitus, and cardiac care.
- Guided HCAC in launching National Quality and Safety
Goals under the patronage of Her Royal Highness, Princess Muna Al-Hussein,
in 2009, 2010, 2011, 2012, and 2013.
- Developed certification programs for surveyors, quality
improvement (QI) practitioners, infection preventionists, risk managers,
hospital management and leadership, and HCAC consultants; and assisted in
the certification of 117 health care professionals by the end of the
- Assisted the HCAC Department of Education and
Consultation to develop 22 educational packages that can be used to
prepare facilities for accreditation.
- Supported HCAC in accrediting 17 hospitals from the
public, private, and university sectors and 42 public primary health care
centers, and in certifying two breast imaging centers.
Quality Improvement; Health Systems Strengthening