Career Opportunities

RMNCH+A Quality of Care Assessment Coordinator

Location: Malawi | Job Type: Part-time | Post Date: 01/10/2017
Job Description: 

The RMNCH+A Assessment Coordinator will be responsible for effectively planning, coordinating and implementing data collection to assess quality of RMNCH+A services in selected facilities in Malawi on the USAID Applying Science to Strengthen and Improve Systems (ASSIST) project.

The ASSIST project is the QPI’s leading project that is dedicated to improving health, population and nutrition services through technical support to service delivery institutions, country Ministries of Health, USAID country missions, and cooperating agencies. The project carries on the work of the USAID Health Care Improvement Project ( and is focused on building the capacity of host country providers and managers to apply modern quality improvement methods, make essential services accessible to all who need them, and ensure that care is delivered in compliance with standards and client needs, for every client, every time..

An important global objective of the ASSIST Project is knowledge management: to facilitate documentation and sharing of evidence for improvement of specific care processes, based on the work of individual QI teams, large-scale improvement efforts, and/or research, and to make this information readily available through Web technology.

Job Responsibilities: 
  • Participate in development and pretest of data collection tools for assessment of quality of RMNCH+A care in Malawi;
  • Based on the pretest, participate in revision of the data collection tools;
  • Organize, coordinate and implement data collection in close collaboration with USAID ASSIST Project team in Malawi;
  • Organize the assessment by contacting and coordinating the assessment among key stakeholders, including USAID, MoH, local authorities, facility managers, care providers and data collection/data entry team;
  • Conduct key informant interviews at the national, district and facility levels as needed;
  • Train data collection team;
  • Ensure ongoing data quality check and supervision of other data collectors as well as directly participate in data collection;
  • Organize, coordinate and conduct data collection of assessment of quality of RMNCH+A care in selected facilities in Malawi, including but not limited with following:
    • Direct observation on the care and/or observation on simulated clinical case scenarios
    • Provider interviews and skills assessment
    • Patient interviews
    • Medical documentation and statistical report reviews
    • Review of medical infrastructure and inventory
  • Develop/modify excel database for each assessment tools;
  • Organize data entry and analysis and regular spot check to ensure data quality;
  • Contribute to writing the assessment report and recommendations and get additional information in Malawi as needed;
  • Organize the meetings to share the study findings at different levels
  • Regularly participate in technical meetings/conference calls with ASSIST MNCH HQ and ASSIST Malawi team
  • Ensure adherence to the work plans of RMNCH+A assessment activity
  • Any other duties assigned by the supervisor
Job Requirements: 
  • Clinical content expertise and at least 5 years work experience in Obstetrics and Gynecology and/or Pediatrics
  • RMNCH technical content expertise, including knowledge of updated evidence-based recommendations (e.g. WHO) in the area of RMNCH is required
  • Prior experience in assessing RMNCH+A services in Malawi (leading the assessment as a principal investigator is an advantage)
  • At least 3 years’ experience to work within a government institution or NGO with proven ability to coordinate activities of different stakeholders at district and or sub national level
  • Ability and willingness to travel for 2 to 3 weeks on the field
  • Strong time management and organizational skills; demonstrated ability to work well independently and in teams
  • Track record of being able to produce work in a timely manner with flexibility when necessary to adapt to changing work conditions
  • Prior experience in data management and analysis is a must
  • Experience in providing clinical trainings in maternal or newborn health
  • Experience working with mid-to-low resource countries on similar assignments, including data collection and analysis in the area of RMNCH
  • Working knowledge of Excel
  • Fluency in English is required
  • Excellent communication and interpersonal skills is a MUST
  • Good leadership and team building skills

Desired Experience and Qualifications:

  • Experience in assessing quality of RMNCH services in Malawi or other EPCMD country is highly preferred
  • Strong knowledge of global development strategies and monitoring frameworks in the area of RMNCH is highly preferred
  • Exposure to improvement concepts and tools

To Apply:
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About University Research Company (URC):
URC is a global company dedicated to improving the quality of health care, social services, and health education worldwide. With a non-profit affiliate, the Center for Human Services (CHS), URC manages projects in over 45 countries, including the United States. URC is an E-Verify employer and is proud to be an Equal Employment Opportunity employer.

URC’s mission is to provide innovative, evidence-based solutions to health and social challenges worldwide. Please join us in carrying out our mission.