Career Opportunities

IT Officer

Location: Jinja, Uganda | Job Type: Full-time | Post Date: 03/17/2017
Job Description: 

The IT Officer will assist in performing a variety of moderately complex information technology support duties to ensure smooth delivery of the technology department, including monitoring, operating, and assisting others in the operation of computer hardware, software, and peripherals to achieve desired results. He or she will provide information to staff on established policies and procedures, or services provided.

Please do not submit applications through the website. Use the provided avenues below.

APPLICATION PROCESS: Qualified applicants should submit their cover letter, certificate of good conduct curriculum vitae, copies of academic credentials and contact information for 3 professional references by Friday 31st March, 2017 at 12:00 pm addressed to:
Human Resource Coordinator
University Research Co., LLC – Centre for Human Services
Plot 10 Kiira Lane, Mpumudde Division, UGANDA


Job Responsibilities: 
  • Provide assistance in the use of personal computer hardware, software, and specialized mainframe technology or operates a multi-platform computer environment or monitors the production scheduling, execution, and successful completion of production jobs
  • Assist in settings up and configuring desktop computers, peripherals and accounts assigning security level in consultation with IT Support Specialist
  • Install software and repair hardware and peripherals as directed
  • Assist in troubleshooting, diagnosing problems, implementing corrective action procedures within prescribed guidelines and/or escalating to other technical resources as appropriate
  • Assist Administer user accounts as directed
  • Assist designs and produce basic reports for the department
  • Assist set up and submit production jobs and edits and debugs computer output with support from the IT Specialist
  • Assist in transferring computer files between platforms
  • Provide basic troubleshooting, repair and maintenance for computer equipment (e.g. microcomputers, disk drives, and laser printers) and may assist with testing personal computers and peripherals on a network to diagnose, hardware versus software problems
  • Assist provide support in maintaining IT records
  • Contributes to unit goals by accomplishing related duties as required
Job Requirements: 
  • BSc Information Technology
  • Computer Operations training, or experience in a multi-operation system or production control environment preferred
  • Three or more years of related experience with computers and providing customer service in a technology environment
  • Knowledge in hardware maintenance and repairs desirable
  • Experience working for an NGO is an added plus
  • Please note: Only candidates who are eligible to work in the Uganda for an indefinite period without a need for sponsorship will be considered for this position

To Apply:
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About University Research Company (URC):
URC is a global company dedicated to improving the quality of health care, social services, and health education worldwide. With a non-profit affiliate, the Center for Human Services (CHS), URC manages projects in over 45 countries, including the United States. URC is an E-Verify employer and is proud to be an Equal Employment Opportunity employer.

URC’s mission is to provide innovative, evidence-based solutions to health and social challenges worldwide. Please join us in carrying out our mission.